Tourists Perception Of Service In Mostic Restaurant Waiter At Dewi Sri Hotel Legian Kuta Badung Bali

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Abstract

By : Dewa Made Orbit Gunawan

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Faculties : Fakultas Pariwisata

Department : D4 Pariwisata

Dewi Sri Hotel is a three star hotel located in Legian Kuta Badung Bali. This study aims to determine Tourists Perception Of Service In Mostic Restaurant Waiter At Dewi Sri Bali Hotel Legian Kuta Badung regency. This study uses sampling technique is done by Quota sampling and accidental sampling. Data collected by observation, interview, questionnaire, literature study. data analysis technique using quantitative descriptive tourists to know perception using Likert scale. Based on the results of a study of 75 rating proves that the perception of tourists to tanggible an aspect of featured with the acquisition of an average score of 4:46 can be included in the excellent category, while the weakest are the perceptions of assurance with an average score of 4:23 can be included in the category very good. Calculation according to the Likert scale rating of 75 people proved that Tourists Perception Of Service In Mostic Restaurant Waiter At Dewi Sri Hotel Bali Legian Kuta Badung regency with the total score overall average of 4.33 can be included in the excellent category. Advice can be given to the management is to maintain and improve service waitress in Mostic restaurant has been deemed excellent by tourists, so it will be able to attract more tourists visiting Mostic Restaurant. Need to make a new innovation of the dishes served to be more varied with flavors that match the tongue tourists.

Keyword : Perception Rating Services, Waiter, Restaurant

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