Work Force Analysis in the Bellboy Section on Front Office Department at Hotel Inna Grand Bali Beach Resort & Spa Sanur Bali.

TESIS

Abstract

By : I Putu Krisna Mahendra

Email : krisnamahendra20@gmail.com

Faculties : Fakultas Pariwisata

Department : D4 Pariwisata

Tourism Faculty 4th Diploma Program Udayana University Final Report A. Name : I Putu Krishna Mahendra B. Tittle : Work Force Analysis in the Bellboy Section on Front Office Department at Hotel Inna Grand Bali Beach Resort & Spa Sanur Bali. C. Pages : xiii + 113 pages. ( this final report consist of figures, tables and enclosures ). D. Summary : Background chose this title because of their concerns about the workload of employees Bellboy Section at the Front Office Department who have excess workload until two hours after the time given by the management Hotel Inna Grand Bali Beach Resort & Spa. So it can affect the quality of service, because it is necessary to do an analysis of workforce needs Bellboy Section at the Front Office Department at Inna Grand Bali Beach Resort & Spa. This study uses variables - variables such as data collection techniques using observation, interviews, documentation, and questionnaire. Sampling was done by using the census to 7 employees were divided on the Bellboy Section 3 shifts, as well as on data analysis techniques using qualitative descriptive analysis technique where the data will be analyzed qualitative descriptive. The results of the analysis of the workload, the number of workers on the Bellboy Section Front Office Department that should be required is 10 people, while the results of the analysis of workforce needs Bellboy Section number of employees at the Front Office Department that should be required is 12 people, including 1 day off. So the Inna Grand Bali Beach Resort & Spa need to recruit the terms - terms that have been determined by management. From the analysis, it is suggested that the Hotel Inna Grand Bali Beach Resort & Spa meets the amount of labor in the Bellboy Section at the Front Office Department. In addition, also the management of Hotel Inna Grand Bali Beach Resort & Spa should receive daily labor (daily workers), because with the consideration recruit daily workers is to minimize expenditures hotel and help reduce the workload obtained by employees Bellboy Section at the Front Office Department. E. Key Word : Work Load analysis , Work Force Analysis, Bellboy

Keyword : Work Load analysis , Work Force Analysis, Bellboy

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